The art of converting customers into sales and clients into cash flow. Frontline skills for all customer facing staff.This book details both the common and unusual situations that arise at service businesses and how to deal with them. The objective is to marry superior customer service wit..
For men, prostate cancer is the second most common cancer and probably the one that strikes the most fear as the treatment often results in symptoms worse and more life-changing than the actual cancer. Far better to not need treatment in the first place, which is exactly what this book will help wit..